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Practice Survey Reporting

 2013-4 Telephone Consultation Survey

Click here to read the survey report

Main findings

Respondents

145 patients responded to the questionnaire

Of these:

  • 31 completed the survey on-line
  • 114 completed paper questionnaires

61 patients gave us written comments about the surgery and the service we offer.

Satisfaction with time for to doctor call back

  • 94% of respondents rated this as good, very good or excellent
  • 79% of respondents rated this as very good or excellent

Satisfaction with the outcome of the call

  • 97% of respondents rated this as good, very good or excellent
  • 84% of respondents rated this as very good or excellent

 

Thank you to everyone who responded to the survey.  We really value your feedback



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