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Noticeboard

Spam warning: 13 March 2014

NICE (National Institute for Health and Care Excellence) is aware that a spam email is being sent to members of the public regarding cancer test results.   Please be assured that this email is not from NICE and they are currently investigating its origin.

If you have received the email, do not open the attachments.

For further information please go to www.nice.org.uk

 

 

IMPORTANT

We are currently experiencing a problem with patients ringing after 10.30am for appointments and asking to be seen on the same day.

In order for us to fit everyone in, PLEASE ring as early as possible if you feel you might need to be seen on the same day.

We are open for phone calls from 8.30am.

 

St Levan Surgery has excellent disabled access

For detailed information see http://www.disabledgo.com/en/access-guide/st-levan-surgery/nhs-plymouth

 

FOR ADVICE AND INFORMATION ABOUT MINOR ILLNESSES visit http://www.patient.co.uk/

We welcome feedback both about our website and the services we offer. Please contact us if you have any comments or suggestions

 

Welcome to St Levan Surgery Online surgerypic1

Welcome to our website, which we hope will keep you informed and help you to make the best use of our services and facilities.  We are a five doctor practice, based in a modern purpose-built surgery. 

 Our aim is to provide caring, high quality healthcare and advice in a welcoming and supportive environment.  We are a forward-thinking practice, committed to learning and to improving the services we offer you.

See A doctor Today!

Our practice is one of the first surgeries in England and the first in Plymouth to introduce the “GP Access" service, designed to give you easy telephone access to a doctor .  We offer every patient who requests a doctor's appointment or advice the opportunity to speak to a GP over the phone, usually within an hour. 

 surgerypic2

 

This means you can get immediate advice for your healthcare problem.  If you need an appointment the doctor can arrange this for a time that suits you best.  Most of our patients choose to see the doctor on the same day.  However our system means that, if you prefer, you can book an appointment in advance – just ask the doctor if you would like to be seen on a different day. Please phone before 10.30am if at all possible

Easy access to phone advice means patients don’t have to make unnecessary visits to the doctor – great for busy people, carers, parents and people who work.  Click here for more information about this system.

We recognise that a few of our patients do not have access to a phone or have difficulty using one (e.g. because of hearing or language difficulties).  If this is the case and you wish to see or speak to a doctor, please come to the surgery and talk to our receptionists about how we can best help you.


IIP

Out of Hours

NHS England have now introduced the 111 service.  its aim is make it easier for patients to access local health services when they have an urgent need.  It replaces NHS direct. If you need to contact a GP out of hours please dial 111.  They will then direct you to the most appropriate service including Devon Doctors.


GP List Maintenance Project 2014

NHS England are running a practice list maintenance programme this year.  Its purpose is to confirm patient details to ensure that GP practice lists are accurate.

Letters will be sent to patients in March and April asking them to respond and confirm their details.  Instructions as to how to respond are clearly indicated in the letter.

IT IS IMPORTANT THAT IF YOU RECEIVE A LETTER, YOU RESPOND AS DIRECTED.

Patients that do not respond to these letters will be flagged as not resident at that address, ultimately this means your records may be recalled removing you from the GP list. 

We are grateful for your co-operation in this exercise.

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WINNER

St Levan Surgery has won a prestigious Acute and Primary Care Innovation national award for our innovative appointment system.  Read more about it at http://www.hsjawards.co.uk/526382 and http://www.thisisplymouth.co.uk/GPs-award-patient-access/story-17425243-detail/story.html 

(Site updated 31/10/2014)
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