From Tuesday 8th August 2017, we will be capping our list and unable to take new registrations. With an increasing list size and inability to recruit new doctors, we feel that continuing to take more patients would jeopardise our ability to provide safe care to the patients already registered with our practice.
For more information please see list capping poster.docx List capping letter.doc
Welcome to St Levan Surgery
SPEAK TO A DOCTOR TODAY!
Our practice is one of the first surgeries in England and the first in Plymouth to introduce the “GP Access" service, designed to give you easy telephone access to a doctor. We offer every patient who requests a doctor's appointment or advice, the opportunity to speak to a GP over the phone, wherever possible within an hour.
This means you can get immediate advice for your health problem.
If you need an appointment the doctor can arrange this for a time that suits you. Most of our patients choose to see the doctor on the same day and we can usually arrange this. However our system means that, if you prefer, you can book an appointment in advance. Just ask the doctor if you would like to be seen on a different day. We are open for calls from 8.30am.
Please phone before 10am if at all possible
Easy access to phone advice means patients don’t have to make unnecessary visits to the doctor – great for busy people, carers, parents and people who work. Click here for more information about this system.
PLEASE USE THIS SERVICE RESPONSIBLY. Many minor conditions resolve on their own or with simple self care and do not need advice from a GP. Click on the "when should I worry" and minor illness sections for advice and leaflets about a range of illnesses and conditions.
We recognise that a few of our patients do not have access to a phone or have difficulty using one (e.g. because of hearing or language difficulties). If this is the case and you wish to see or speak to a doctor, please come to the surgery and talk to our receptionists about how we can best help you.
ABOUT OUR PRACTICE
We are a five doctor, forward-thinking practice, based in a modern purpose-built surgery. We are committed to learning and to improving the services we offer you.
Our aim is to provide caring, high quality healthcare and advice in a welcoming and supportive environment.
OUT OF HOURS
NHS England have now introduced the 111 service. its aim is make it easier for patients to access local health services when they have an urgent need. It replaces NHS direct. If you need to contact a GP out of hours please dial 111. They will then direct you to the most appropriate service including Devon Doctors.
Is a new scheme which allows people with certain minor ailments and conditions to go straight to their pharmacist to receive a consultation without needing to visit their GP to get a prescription first.
Your Pharmacist is a qualified health care professional who can help with your health problems and will offer you a private space to talk with you about your symptoms.
If it is something more serious, then they will direct you appropriately. Don’t wait for a doctor’s appointment. Go straight to your pharmacy
Conditions: Cough - Cold - Sore Throat - Fever - Earache - Thrush - Teething - Threadworms - Blocked Nose - Hayfever - Athletes Foot - Diarrhoea - Cold Sores - Skin Rashes - Eye infections - Mouth Ulcers and more
WHEN SHOULD I WORRY?
Click herefor a helpful guide to Coughs, Colds, Earache & Sore Throats.
Click on the "minor illness" tab at the bottom of this page or click on the nhs website for advice, information and leaflets about other conditions
HAVE ANOTHER QUESTION?
Visit our FAQ page
REVIEWS AND RATINGS
Click to see reviews and ratings for our surgery: NHS Choices and Healthwatch Plymouth
INFORMATION FROM THE CARE QUALITY COMMISSION
Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety. In 2015 St Levan Surgery was rated "Good" overall, and "Outstanding" in two areas: "Responsiveness" and "Care of people whose circumstances make them vulnerable".
Alternatively, click here to access the results of the latest checks carried out by the CQC.
St Levan Surgery has excellent disabled access. Click for detailed information
In 2012 St Levan Surgery won a prestigious Acute and Primary Care Innovation national award for our innovative appointment system. Read more about it at hsjawards2012
(Site updated 08/08/2017)