Patient Participation Group

Any patient registered with our surgery, is invited to join and contribute to this group. This is an opportunity for you to be involved in decisions about the range and quality of our services.

We will share, respond and act on patients’ views, and communicate the findings and our plans to patients.

We recognise that many patients do not have the time or do not want to attend meetings so you may contribute via email. Once you have joined you will receive occasional contact via your preferred method asking for your opinion on various topics. The Patient Participation Group is not a forum for raising a complaint.

If you have any concerns about the Practice, its services or processes, please contact Liz Brimacombe, our Managing Partner.

Questions and Answers

Why are you asking people for their e-mail details?

We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement.

Will my doctor see this information?

This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Will the questions you ask me be medical or personal?

We will only ask general questions about the practice, such as short questionnaires.

Who else will be able to access my contact details?

Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

How often will you contact me?

Not very often

What is a patient group/patient participation group?

This is a group of volunteer patients who are involved in helping the surgery provide the services its patients need.

Do I have to leave my contact details?

No, this is completely voluntary but if you change your mind, please let us know.

What if I no longer wish to be on the contact list or I leave the surgery?

We would ask you to let us know by e-mail or in writing if you do not wish to receive further messages.

PPG poster